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2015 in Review – March

 

Tragedy has a way of getting people united. During the middle of quarter 1, 2015, the Cape Peninsula was gripped by extensive wild fires. Like dominos, it started initially on a part of Table Mountain range, then Lion’s Head and one part of the mountain range followed after another until the whole area was just thick in smoke.

During this time, my family lived in an area that epitomised Cape Town: just below the Silvermine mountain range but almost on the beach. In our street, we had organized ourselves exactly as we did back in the township in the early 90’s. We patrolled the street and monitored all movement with constant by the minute communication using instant messaging mobile apps. Nothing passed through our street without our knowledge and our leader (more like street commander), James would go as far as tell us Chapman’s open for traffic – which made sense given the level of closures during that period. It was this level of organization that made me personally experience a different side of Cape people  and in the process left me grateful to live among this lot on that little street on the southern tip of the African continent.

When the fire finally reached our neck of the woods, it had been going for about three weeks. As such, nothing was shocking anymore. By this time, we also received news of two houses that were burnt to the ground (no lives lost). One of these houses was a few streets away from our house and therefore as the young people like to say, “it got real”. The whole neighborhood was on high alert. I’m talking day and night with constant news feed on where the fire is, incidents (big or small) and do’s and don’t ‘s from the street patrol team.

Two days before @bpesa’s Annual BPM Summit (#BPO2SA), our neighbour Gerry frantically rang the bell at our gate at 1h15 in the morning. I casually walked to the intercom and answered (almost half asleep) wondering who it could be that time of the night. “I saw your lights are off and you are not responding on WhatsApp group, so I was wondering if you are almost done to vacate? Everyone is gone and I was just getting my dogs”. I know what you are thinking, right? My thoughts exactly that early morning! It turns out, James (our street commander) had been mornitoring the fire the whole night and had been issuing instructions to all families in the street. The last one instruction, issued an hour earlier was “evacuate immediately. Take essentials and drive to the beach or the sports ground. Drive slowly as visibility is very poor.” In 15 minutes, we had worked out what we would let burn with house and what would fit into two cars on which we can survive until a plan is hashed out. A wake up call! Apparently my trusted top end imported stereo sound system is not as valuable as an external hard drive with my family pictures. Who knew!

Despite the drama of the Cape fires, we managed to pull off one of the most succeful industry Summits with a cross section of Business Process Management (BPM) encompassing public sector, private sector, domestic, international, operators, vendors, analysts and the media. It was here that I took the first public role as facilitating a panel talking capacity in terms skills pipeline to enable BPM to scale nationally.

 

Please see more here from the Summit. https://www.youtube.com/watch?v=P2iuSeP7Z20.  From conversations had afterwards, the panelists had as much a great time as I had.

 

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Group photo with all participants at the 2015 Annual Summit

The following tweets capture the sense of how the market received the Summit globally.


  
  After the Summit, it’s customary for us to create space for networking where Operators, Vendors, Analysts intermingle.

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Tebogo Molapisane, Professor Leslie Willcocks (London School of Economics) and Gareth Pritchard (BPESA Western Cape)

 

2015 in review – special appearances

Once in a while I get asked to give a view on current trends.

Here, we partnered with Kinetic for CEM Africa during winter in Cape Town http://www.youtube.com/watch?v=gmcmxddbutQ #2015Reminiscence @bpesa

The year 2015 in review – January

Tebogo PicOfficially as at the end of 2014, I was gainfully involved as follows: Director -Kezia Consulting Group, Board Member -BPESA Western Cape (@bpesact) , Advisory Board Member -BLDE Consulting, Trustee -Ubuntu Wellness Trust and Founder/Chairman – Spirit Dominion Foundation. I also took on a few young people on a mentorship programme to help shape SMME space directly. From the onset, the year 2015 was going to be extremely busy indeed.

As the year 2015 opened, I was invited as a Board Member of BPESA Western Cape to accompany BPESA Western Cape CEO (and then interim national CEO of BPESA), Gareth Pritchard hosted by Achievement Awards COO, Barry Coltman at their facility in Cape Town. The guests for the day were, MBA students from Cornell University in New York and we presented on South Africa as a business opportunity from a global perspective. For obvious reasons, we zoned in on BPO sector and how that has managed to attract circa 25 000 jobs (and counting) into the country from mainly the UK and parts of Europe. #2015Reminiscence

A selfie is always on point of cause:
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I also shared the following through micro blobbing platform, Twitter:

Cornell University MBA class

Cornell University MBA class2

More about the School
The Samuel Curtis Johnson Graduate School of Management is the graduate business school of Cornell University, a private Ivy League university located in Ithaca, New York. It was founded in 1946 and renamed in 1984 after Samuel Curtis Johnson, founder of S.C. Johnson & Son, following his family’s $20 million endowment gift to the school in his honor—at the time, the largest gift to any business school in the world.

The school is housed in Sage Hall and supports 59 full-time faculty members. There are about 600 Master of Business Administration (MBA) students in the full-time two-year and Accelerated MBA programs and 375 Executive MBA students. The school counts over 11,000 alumni and publishes the academic journal Administrative Science Quarterly.

The year 2015 in review

image1 When I was still engaged in corporates in a conventional sort of way, i would open the year with a nice wrap up of the previous year followed by a sense of what is coming in the current year and most importantly first Quarter. I always assumed every leader did this sort of thing though my experience has been some of the people i worked with/ worked for did not bother.

So, without letting out too much around my own views of the space i occupy now versus those days, i will attempt to do the same combining my official, personal, social activities and moments in between to review 2015 as well as what is to come in 2016. These will be shared over a series of posts themed #2015Reminiscence to thread the various moments together.

Enjoy as you share in my my journey.

Diversity, a strength to survive

One for all and all for one

One for all and all for one

As a way of demonstrating what it’s about, I thought we would share the heart-warming tale of the porcupine and its survival this warm Saturday evening.

It was the coldest winter ever. Many animals died because of the cold. The porcupines, realizing the situation, decided to group together. This way they covered and protected themselves; but the quills of each one wounded their closest companions even though they gave off heat to each other.

After a while, they decided to distance themselves one from the other and they began to die, alone and frozen. So they had to make a choice: either accept the quills of their companions or disappear from the Earth.

Wisely, they decided to go back to being together. This way they learned to live with the little wounds that were caused by the close relationship with their companion, but the most important part of it, was the heat that came from the others.
This way they were able to survive.

Moral of the story:
The best relationship is not the one that brings together perfect people, but the best is when each individual learns to live with the imperfections of others and can admire the other person’s good qualities. We thrive in our diversity and it’s in the differences that we are the most complete.

The Moral of the story……….LEARN TO LOVE THE IMPERFECTIONS IN YOUR LIFE!

Leadership complexity

It all hangs on leadership

It all hangs on leadership

An amazing analogy of effective leadership is demonstrated in the Good to Great(Collins et al). It’s key to note that leadership is not about warm and fuzzy. In fact, it’s about strength of character in being able to stand for something while being able to guard yourself against arrogance that could be created by that same conviction.

According to Collins et al, there are five attributes that typify a true Leader:
They are self-confident enough to set up their successors for success.
They are humble and modest.
They have “unwavering resolve.”
They display a “workmanlike diligence – more plow horse than show horse.”
They give credit to others for their success and take full responsibility for poor results.
They “attribute much of their success to ‘good luck’ rather than personal greatness.”

It is my wish that the dangerously risky task of leading humanity continues to draw on the strength that is heart leadership and all efforts will be expended to cultivate and nurture such through this medium.

Leading through priorities

Priorities in leading

Priorities in leading

Leadership focuses on an envisioned tomorrow while enlisting others towards it through conviction and commitment. The art of leading others therefore also means if I forget the ultimate, I will be enslaved by the immediate. The old adage of focusing on important things in order to avoid being driven by urgent ones.
If we accept that the art of leading others is about them rather than us, therefore it follows that leadership also means we lose our right to be selfish. When we abandon our highest priority, we lose our way and people suffer. As such those of us that are entrusted with the custody of the leadership office need to always:
• Consider our actions and take care to avoid contradiction with the vision we champion
• That we work smart to ensure results in key areas of business
• Spend funds wisely and in areas that bring the best return
• Always feel dissatisfied in our production and thereby constantly challenge ourselves to do better
When leaders and people fail to maintain proper priorities, disappointment always results. Remember the paretto principle which says 80% of all output come from 20% of input. With the right priorities, 20% of our efforts will get 80% of the desired results. But with the wrong priorities, 80% of our effort will get 20% of the desired results. Priorities in leading people is not about working harder, but smarter.